Available positions

About the position:

Do you want to build a successful career in a software company that is a leader in the development, support, and growth of large-scale online stores and shopping mobile apps for brands like Ozone, Douglas, Galen Pharmacies, Hristo8Stoichkov (H8S), Aiko, Lilly Drogerie, Hippoland, SkyOptic, Raya Toys, TehnoMix, TEODOR, Pirin Hill, TED, CleverBook, Take a Cake, Domko, Chochko, KikkaBoo, and many others?

Stenik is a leading Bulgarian company specializing in the development and support of online stores based on Magento 2 and shopping mobile apps. We work with established merchants and brands who rely on us for long-term partnerships, technical reliability, and the growth of their online business.

We are looking for a responsible and communicative person to join our team as an E-commerce Technical Support Specialist (Magento). This role is key to maintaining the high level of service we provide to our clients.

If you enjoy solving problems, communicating with people, and feel fulfilled when helping others - this position is for you.
 
Your responsibilities:

+ Handle client requests (via email, phone, Slack, and helpdesk system).
+ Analyze technical issues related to online stores - determine whether they are bugs, new feature requests, or user errors.
+ Perform configurations and settings through the Magento 2 admin panel.
+ Train and consult our clients on using the platform - you will be their trusted contact at Stenik.
+ Communicate with third parties (ERP providers, marketing agencies, SEO partners, etc.), when necessary.
+ Actively participate in team processes and collaborate with Project Managers, QA, and developers.
 
What else matters:

+ Build long-term relationships with assigned clients and develop in-depth knowledge of their online stores.
+ Become a trusted partner in their day-to-day business and an important link between them and our internal team.
+ This role is a great stepping stone for career growth at Stenik - you'll gain the technical, communication, and organizational skills needed to advance to the next level: Project Manager on our team - if that’s your goal.
 
What we expect from you:

+ 1–2 years of hands-on experience administering an online store (Magento or other E-commerce platforms). 
+ Experience in customer support, E-commerce, or warehouse software companies is a plus. 
+ Ability to communicate clearly and in a friendly manner – with both clients and colleagues.
+ Willingness to learn Magento 2 – we’ll provide additional training.
+ Attention to detail and responsibility in task execution.
+ Excellent written and spoken Bulgarian, and working-level English.
 
What we offer:

+ Work in a well-established team focused on quality, knowledge, and partnership - a leader in the online commerce segment.
+ Onboarding and mentorship from experienced Project Managers and Support specialists.
+ Involvement in real projects for major online retailers.
+ Acquire extensive knowledge in E-commerce in a short time.
+ Opportunity for salary growth and career development within the company. 
+ Option for fully remote or hybrid work after the 6-month probation period. 
+ Annual bonuses.
+ Additional benefits package: private health insurance / Multisport card / extra vacation days / merchant discounts /.
+ Two major teambuilding events per year with great fun and team bonding.
+ An environment where you can be yourself and build real friendships.

How to apply?
 
If you believe you’re the right fit - send us your CV through the form below along with a short motivational message. We’re not looking for perfect candidates - just people who are eager to learn, grow, and be part of a strong and supportive team.

Stenik is waiting for you!