Technical support

We offer reliable and fast technical support for online stores with the possibility of 24/7 response

Do not underestimate the support of your online store

At Stenik, we follow a proven Western model with high-quality support and guaranteed response time for our clients. We know that gaining a new client is difficult, but after that, it is even more valuable and hard to retain and serve them as a priority. With years of work, Stenik has eradicated this problem for Bulgarian companies and guarantees post-warranty and out-of-warranty support at the highest level.

Transparent model

Our support model is based on reserved hours on a monthly basis, with a guaranteed low hourly rate for the duration of the contract. This way, our clients carry out their tasks calmly and are not burdened with heavy communication and administration of a large number of invoices and documentation.

How we help clients with online stores?

We assist our clients with Magento online stores in bug fixes, new functionalities, or consulting them on new trends in online marketing. Our eCommerce specialists are available via:

• E-mail
• Phone
• Slack

By taking advantage of Stenik support packages, you will receive for your Magento online store:

Priority support and 24/7 response

Stenik clients can choose between standard support during working hours, extended working hours support and weekends, as well as an individual solution for 24/7 response for support.

If you are not a Stenik client

We also offer support for online stores that are not developed by Stenik. The important condition is that they are developed on Magento. If you have an online store on another popular open-source platform like Prestashop, Opencart, WooCommerce, and others, we can offer you platform migration.